Representatives from WebTPA will be onsite in Newark during February to assist with any medical plan questions. Office hours with WebTPA will be held on the dates below and will be on a first-come first-served basis. For more personal matters, you may request a private space for one-on-one conversations upon arrival. Register using the links below and select the time slot that works best for your schedule. Space is limited so reserve your spot today!

 

Plaza Building

02/25/2025 Office Hours Register Here

Wash Building

02/26/2025 Office Hours Register Here

Tower Building

02/27/2025 Office Hours Register Here

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WE'RE GLAD YOU'RE HERE

Prudential has partnered with WebTPA to administer your medical program and help you navigate the healthcare system.

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How We Help You:

WebTPA provides a dedicated team to assist you with questions about your benefits, providers, and claims, including:

  • Answers to your medical benefits questions
  • Help navigate the healthcare system
  • Help with diagnosis, treatment research,
     and decision-making
  • Connect to the right programs (get clinical support, expert medical advice, and more)
  • Find a provider. Click here to search the Aetna network.
  • Connect with a claims specialist

For more in-depth information about WebTPA and how we serve you, please view the FAQs listed on our Member Resources page.

Helpful documents:

Care Management & Navigation Services

WebTPA's Care Management program offers specialized services and a team of experienced nurses to assist you in managing your health needs. This program aims at eliminating barriers to care by providing health education, collaboration with your providers, and guidance navigating the complexities between your health needs and insurance benefits. Member Advocates are also available to assist you with locating a provider and acting as non-clinical liaisons to help simplify the complexities of using your benefits.

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Care Management Program

 

 

 

 



 

 

The Care Management Program is available to you as a part of your health benefit plan. Care Management nurses provide support to you and your family members as you navigate the complex world of healthcare.  

 

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My Health Hub

Your online member portal for WebTPA is called My Health Hub. This portal offers a personalized digital experience, giving you seamless access to your health plan information whenever you need it.

Download the My Health Hub Mobile App.

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CVS

CVS offers you low or no-cost convenience care at CVS MinuteClinics® and CVS HealthHUBs®. These walk-in clinics offer over 125 different services, from flu shots to chronic condition management.  

Basic PPO & Network Only EPO Plan Members: CVS services are covered at 100%

High HSA & Low HSA Plan Members: Must meet the in-network deductible before receiving CVS services at no cost.

  • Services may vary by location. See the store nearest you for details. 

Learn More

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Member Services

We understand that healthcare benefits are complicated, and we are here to help you. WebTPA has a dedicated member services team to answer questions and provide assistance whenever you need it. Contact us using the email or phone number listed below.

Email Address: prudential@webtpa.com

Phone Number: 800-230-5107

For providers:

WebTPA is the medical claims administrator for the Prudential-sponsored medical program. The provider network is Aetna Signature Administrators and all claims are to be sent to WebTPA. The claims payer ID for WebTPA is #75261.

Physical claims can be sent to: WebTPA, PO Box 99906, Grapevine, TX 76099-9706

For eligibility inquiries, you can also visit the provider portal here to confirm coverage.
Please feel free to call (800) 981-7405 for additional information about member benefits or to check claim status.

WebTPA Representatives are available weekdays between 8 a.m. to 8 p.m. Eastern Standard Time. Outside of these hours, you can leave a message at any time. Urgent messages (e.g. verification of coverage or authorization for urgent or emergency care) left via voicemail after hours will be returned in approximately 15 minutes.