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Your Provider Network

Best Care Alliance is your provider network. To find an in-network provider, visit bestcarealliance.org.

If you live 50+ miles outside of Lee Country or are traveling, Florida Blue providers are covered. To find a Florida Blue provider, click here. 

Your Pharmacy Benefit Manager (PBM)

Capital RX serves as your PBM. To find an in-network pharmacy and learn more about your pharmacy benefits, contact Capital RX by phone at 833.599.0978 or by visiting cap-rx.com

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Your New Health Plan ID Card

You received your new health plan ID card before January 1, 2026. Discard your previous ID card and present this card when visiting doctors and facilities. You can also access your ID card on the go by logging in to your My Health Hub Member Portal.

Clinical Services Available to You

Your Clinical Services Team provides you with personalized care management support and navigation assistance to help eliminate barriers to health and wellbeing. Call 888.632.3235 to learn more about these free services!

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Utilization
Management

We help determine if a service is medically necessary and ensure the level of care is appropriate for your needs. We also help determine if you could benefit from engaging with one of our clinical care management programs: Complex Case Management or Health Coaching.

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Health
Coaching

We help you develop achievable goals and a personalized plan to meet the Healthy Choice Premium requirements: annual wellness exams, appropriate preventative screenings, and participation in domestic program support for chronic conditions.

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Complex Case Management

If you are diagnosed with a new condition, need support for an ongoing health concern, or want guidance around transitioning from an inpatient care setting to home or navigating outpatient management, we can be a resource and advocate for you and your family / caregivers.

Resources Library

Explore the Resources Library for easy access to essential documents, guides, and tools that help you navigate your health plan with confidence. 

 

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My Health Hub

Available now!

My Health Hub brings you a tailored, digital healthcare platform. We’ve built this digital experience with you in mind, so you can access your health plan information whenever you need it. Create your My Health Hub account by selecting Member Login from the dropdown menu at the top of the page.

We're Here to Help

Your dedicated customer service team can answer questions and provide assistance when you need it most.

 

Phone: Call 888.632.3235, Monday – Friday, 7 a.m. – 7 p.m. CST.

Live Chat: Available Monday – Friday, 8 a.m. – 5 p.m. CST through your My Health Hub Member Portal. 

Messages: Available on your My Health Hub Member Portal.