ACE | WebTPA

How WebTPA Helps You

We’re here to help with any questions! Get in touch with your dedicated WebTPA Health Hub team by logging into your member portal or calling 844.380.4548.

Process Health Claims

Provide Member Support

Offer Specialized Health Services

Answer Questions

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How to Read Your ID Card

WebTPA is your plan administrator for the Auto Club Enterprises Health Plan. Click the button that corresponds with your elected health plan to review a breakdown of how to read your ID card. Please advise your provider to contact the number listed on your insurance card to verify coverage on your next visit. 

For Your Providers

WebTPA is the medical claims administrator for the Auto Club Enterprises medical program. Depending on your plan, you have access to either the Aetna Signature Administrators network or both the EHN and Aetna Signature Administrators networks. Regardless, all claims are to be sent to WebTPA. The claims payer ID for WebTPA is #75261.

Paper claims can be sent to: WebTPA, PO Box 99906, Grapevine, TX 76099-9706.

For eligibility inquiries, you can also visit the provider portal here to confirm coverage.

Please feel free to call 844.380.4548 for additional information about member benefits or to check claim status.

Your Plan Options

Auto Club Enterprises members can elect their health care coverage from three different plan choices. To learn more about your plan options, click the below associated with your elected plan.

EHN / Aetna

Aetna Only

EHN / Aetna

Aetna Only

EHN / Aetna

Aetna Only

Vendors You Have Access To

Amwell

The doctor is always in—midnight or midday, we’re available. Sign up for free today! Amwell is the Telemedicine provider for the Auto Club Enterprises Health Plan, administered by WebTPA.

Consult with a doctor by mobile, web, or phone 
Affordable, easy, and convenient 
Your choice of U.S. board-certified doctors
No appointment, no waiting 
24/7/365 mobile or web access 
Consults and diagnoses, prescriptions as appropriate

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Download now by scanning the QR code!

Step 1: Search the App store or Google Play for “Amwell”
Step 2: Enroll to create your account
Step 3: Enter Service Key WebTPA2
Step 4: Select the doctor you’d like to see

Lantern (formerly Employer Direct Healthcare / Surgery Plus) Programs

Surgical Benefits
Lantern is your exclusive source of coverage for certain required surgical procedures, including bariatric, joint replacement, and spinal surgery. In partnership with Auto Club Enterprises, Lantern covers the most expensive costs associated with your surgery, so you don’t have to.

Many other elective surgeries are also available through Lantern.

Using this program will give you access to the Surgeons of Excellence program, which will minimize costs for surgical procedures and provide you with a full concierge of service ready to serve your needs.

By utilizing this program, ACE will waive your coinsurance, meaning you will only be responsible for the amount up to your plan deductible.

To contact Lantern, please call 855.200.2106 or visit autoclubenterprises.surgeryplus.com.
Surgery Program FAQ
Cancer Program
Cancer Care Direct, offered through Lantern, is a comprehensive and coordinated cancer care program. The program focuses on screening and early detection supported by dedicated oncology nurses throughout your entire journey. 
Member Benefits Overview

Chronic Condition Management

Care management for ongoing, chronic conditions that impact other medical conditions and long-term health. Nurses work with you to develop achievable goals and a personalized plan to reach your goals.
Nurses educate and motivate you towards better management of your health with a focus on condition and symptom understanding, medication adherence, diet and nutrition, activity, and management of stress that can come from your health concerns.

Maternity Management

Maternity Management through our Healthy Beginnings program supports you and your baby during pregnancy and after delivery. Our OB nurses collaborate with you to get needed resources in place for an optimal birth experience (doulas, lactation consultants, breast pumps, etc.)

Program includes trimester-specific check-ins with resources and tips, as well as monitoring for any potential high-risk indicators.

Healthy Beginnings Program Flyer

Capped Benefits (MRI / CT / PET / Endoscopy / Colonoscopy)

What is a Maximum Benefit Program?

Healthcare costs for procedures can vary widely because providers have different pricing contracts. To manage these differences, health plans set reimbursement limits for certain procedures. Limits are based on claims data and cover standard procedure rates.

Your plan will pay up to a set dollar limit for certain procedures provided at an in-network hospital. The covered procedures and limits are below.

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Finding the provider at the right cost

To find out cost information prior to scheduling one of the above procedures, we highly encourage you to contact your WebTPA Health Hub team at 844.280.4548. You can also search for a provider and the associated cost of services by logging into your member portal and selecting “Find a Provider.” Selecting a provider that charges higher than the plan allowed limit can result in denied charges and member responsibility for the coverage. 

Find a Provider Here

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How WebTPA Helps You

Your Member Portal

How to Read Your ID Card

For Your Providers

Your Plan Options

Vendors You Have Access To

Amwell

CVS Caremark

Lantern (formerly Employer Direct Healthcare / Surgery Plus) Programs

Clinical Services

Capped Benefits (MRI / CT / PET / Endoscopy / Colonoscopy)

Finding the provider at the right cost